PRODUCT AVAILABILITY: East Coast Datacom (ECD) products are sold direct, through distributors, resellers and catalog houses. Please contact ECD sales to determine the best option to purchase our products.

All products in our List Price Sheet are stock items. Typical lead times for volume purchase orders are 4-6 weeks. Orders received before 3:00 P.M. EST are shipped same day.

PRODUCT PRICING: All active products are listed in the List Price Sheet. The List Price Sheet may or may not be the sale cost to the consumer. East Coast Datacom, Inc.(ECD) offers several different price levels based upon: Country, Distributor, Reseller, End User and custom OEM requirements.

The price list is periodically updated and we encourage you to check the web site or call ECD to insure that the effective price is current. ECD reserves the right to change this pricing at any time without notice. Custom changes to products will result in price changes and may require engineering fees to cover these changes.

** All sales of custom products are final and are not refundable.

ECD offers contracts for long term fixed pricing, spares and support.

For large quantity orders or private label custom products, please contact East Coast Datacom sales department at:
Telephone: (321) 637-9922 FAX: (321) 637-9980 or Email to: sales@ecdata.com

WARRANTIES: All East Coast Datacom(ECD) products have a three-year factory warranty(unless listed otherwise). ECD warrants that all products sold will be free from defects in materials or workmanship for a period of three years from date of shipment. If a defect is discovered within the warranty period, ECD’s sole obligation will be to repair or replace, at ECD’s discretion, the product free of charge on receipt of the unit and proof of purchase. The warranty does not apply if the unit is modified, tampered with, or misused. Any work done on the unit by anyone other than ECD’s factory technicians will terminate the warranty.

EXTENDED WARRANTY: When placing your order, you can get a two-year extended warranty protection for only 8% of the product’s current List price. This nominal charge gives you five years of factory repair service.

“HOT SPARE”: You can get “HOT SPARE” warranty protection for only 20% of the product’s current catalog price. This nominal charge gives you a hot spare unit, which will be sent over night within the continental U.S. from our Factory. This is renewable on a yearly basis.

RETURN POLICY: All standard equipment has a 30-day return option. Within 30 days of shipping, any product may be returned for credit, refund, or exchange. Merchandise returned after 30 days is subject to a restocking fee of 20% of the original purchase price. Items held 45 days and over are not returnable. Merchandise must be returned in resellable condition in original shipping carton. All accessories and documentation must be included. Prior to returning merchandise for any reason, you must contact East Coast Datacom for a Return Material Authorization (RMA) number. When calling for a RMA number, please be able to provide the following: * Product & serial number * Reason for return, including problem description. The RMA number must be referenced on the shipping label. Products returned without an RMA number will be refused.

TEST EQUIPMENT RETURN POLICY: All Test Equipment returns must be within 10-days of customer receipt. Within 10 days of receipt, the product may be returned for credit, refund, or exchange. Merchandise returned after 10 days is subject to a restocking fee of 20% of the original purchase price. Test Equipment held 20 days and over are not returnable. Merchandise must be returned in re-sellable condition in original shipping carton. All accessories and documentation must be included. Prior to returning merchandise for any reason, you must contact East Coast Datacom for a Return Material Authorization (RMA) number. When calling for a RMA number, please be able to provide the following: * Product & serial number * Reason for return, including problem description. The RMA number must be referenced on the shipping label. Products returned without an RMA number will be refused.

PAYMENT TERMS: All first time orders will be processed on a Pre-Pay(Wire transfer / Credit Card) or C.O.D. basis. Standard terms for credit approved customers is net 30 days from date of invoice. To acquire a credit line, call or write for a credit application to be sent to you.

All sales outside of the United States are pre-pay via Wire Transfer, Credit Card or a C.O.D. basis only.

Credit Card Payments: We accept VISA, Mastercard or Discover All credit card orders MUST include:

1) the credit card number 2) the expiration date 3) the card holders name 4) the address that the credit card bill is mailed to 5) A Faxed Purchase Order stating the Part Number and Model to: (321) 637-9980

SECURITY ALERT: DO NOT email your Credit Card Number to us via the Internet. It is possible that your email could be intercepted by the wrong party or could be addressed incorrectly.

PRODUCT REPAIRS: All East Coast Datacom(ECD) manufactured products are repaired by trained factory technicians. Products that are “In Warranty” are repaired FREE OF CHARGE. Products that are “Out of Warranty” are repaired on a time and material basis at the discretion of the product owner. A repair estimate will be provided prior to any work performed.

Products that are damaged by lightning strikes, electrical surges, water damage, misuse, mishandling (dropped and damaged) are not covered under warranty.

TECHNICAL SUPPORT: All East Coast Datacom (ECD) products sold are supported by our technical staff during the warranty period. All “Out of Warranty” products will be supported to help identify product configuration problems or possible product defects.

To obtain technical support:
1) 7:00 A.M to 5:00 P.M EST Call (321) 637-9922 or Email: support@ecdata.com
2) After 5:00 P.M. to 7:00 A.M. Call (321) 637-9922, enter extension 11, leave a voice message and a technician will return your call.